Reservations.com

Reviews

• T Dawson

  Nov, 09 2018
  ★ ☆ ☆ ☆ ☆
  Please be very cautious using this site. Due to a system glitch on their site, the date was changed from original date put in. Although it showed the correct date on the final check out step, when the confirmation arrived the incorrect date was listed. Within 1 minute of receiving the email confirmation, I called the customer service to the report problem. They gave me the runaround, telling me within a few days I would hear from them about a refund. I was informed they needed to look into the problem. In the end although they said it was a system glitch there was no refund and I lost the cost of the room booked. Although I called to speak to a representative, to follow up, I was informed that they would not refund any of the money and that was that. This site often pops up on the hotel website, you may think that it is the hotel reservation system you are booking with but please call hotel directly. This is not a site or company you want to deal with.
• Carolline Cassidy

  Sep, 14 2018
  ★ ★ ★ ★ ★
  Excellent Service, I called during hurricane, the call agent went way beyond his capacity to help me though find me a hotel in Tampa area., every thing was sold out. Thank you very much, you have earned a loyal customer. 5 star.

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