Walgreens

Reviews

• Bill Chambers

  Mar, 12 2018
  ★ ☆ ☆ ☆ ☆
  Words defy describing the pharmacy at this location.
  
  The pharmacy has a hideous track record with us on filling prescriptions in a timely fashion (or even at all). I can't begin to relate how many times we've either dropped off the prescription and either not gotten any call or follow up to day it's ready until several days to a week later (or not at all). When we have tried to contact them proactively, there is always the response of "it's not in yet" or " I have no idea what happened, we don't have your prescription". We've also had multiple instances of of getting a call from the automated system saying the prescription is ready, but when we get there to pick it up, it's actually not. Nothing makes me angrier than making a trip through traffic for nothing.
  
  My wife is a chemo patient, and was supposed to get some special mouthwash after her first treatment. The doctor sent in the prescription electronically. It took us over an hour to get home, so we stopped by on our way. The pharmacy said they received the order, but they needed the doctor's approval. We called the doctor's office, and they verified the appropriate paperwork and approvals had been transmitted to the store. My wife has tried a few more times to follow up to try to get it, and they've gone with every excuse in the book - from "we have to order it" (even after having it for a few days) to "what prescription?". There was even a suggestion from the staff that my wife could mix her own mouthwash. Really? Mix a mouthwash that you get via prescription? Wow... words fail me.
  
  Not sure what the core cause for this abysmal customer service but, after being exposed to it, I've been tempted to not use Walgreen's ever again. Fortunately, we did have another Walgreen's that has been MUCH better so far, they've been very professional and have filled prescriptions quickly and accurately. I'll be giving them a good review, but I can't rate this location as anything other than 1 star.

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