Firestone Complete Auto Care

Reviews

• Nicholas Wilcox

  Jul, 19 2018
  ★ ☆ ☆ ☆ ☆
  I would not recommend this place. This is not my first time going here, but the quality of service during this visit was no different than before, so I decided I would write a review.
  
  ***All I was having done during this visit was an oil change:
  I called the day before to make an appointment for 9am, because the man on the phone told me an appointment would ensure that my oil change was done quickly, as apposed to if were just going walk in. When we dropped the car off at 9am, and we were told that it would take an hour and a half to finish the oil change. This was very disappointing because I was specifically told that an appointment would guarantee fast service! We ended up leaving the car at the shop and I got a ride home with my parents because I did not have the time to wait that long. By 2:30pm we had not heard anything from Firestone, so I called them and they told me the car was ready. I would have really appreciated a phone call as soon as it was finished because I had things to do that day.
  
  On the phone when I called to make the appointment, the guy I talked to said the cost for an oil change would be somewhere between $22-$25. However, when we arrived to pick up my car once the oil change was finished, the guy checking us out said the cost was $40. He did finally give us the price of $25, but informed me that next time I have to bring in a printed coupon or have the phone app to get the $25 price. It would have been nice if the person that I set up the appointment with had told me this information ahead of time.

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