Color Recon

Reviews

• Vicki Soto

  Jul, 14 2018
  ★ ☆ ☆ ☆ ☆
  My car was keyed, a few surface scratches that did not go through to the metal on the passenger side. However, although it's an 18 year old car, I have keep it garaged or covered at work throughout the ten years in my possession – in perfect condition. The scratches were not visible unless you were looking in certain lighting, at a certain angle. To me, it was not perfect anymore so I searched for the best shop. Based on reviews and high-end cars I saw there and also the explanation of the process, I chose Color Recon. This choice was against my wife's advice as what she saw from the get-go was glibness. Juan dealt directly with my insurance company telling me he would get the maximum amount for 'my' benefit, and constantly berated them calling them cheap and unwilling to pay.
  
  Three different glass companies sent by my insurance company to remove the windshield and replace it after painting refused to deal with this shop. The third one did remove the windshield but refused to go back to deal in any way with this shop.
  
  My wife purchased a new windshield from Lexus and personally delivered it. Juan was not thrilled, to say the least, stating he would now have to be responsible for it until it was mounted and advising her to get a lawyer and sue the insurance company. When I called – now a month and a half later – to check on status, I was told it would take a week to put the car back together.
  
  After seven weeks, I finally got a call that the car was ready and when my wife went to pick it up and gave him the check, he stormed to the door holding it open for her to leave and asked someone to open the gate for him to store my car, stating she had been told no personal checks were accepted. She had not, in fact, been told. He stated that he knew she would walk out the door and immediately put a stop-payment on the check. She asked if he accepted another form of payment and was able to make the payment. All in all, between Juan's invoice of over $5000, new windshield and rental for seven weeks, the cost was over $7,400. Book value on this car is $4813.
  
  Workmanship: While keyed scratches were now gone and the paintless dent removal did remove most dings, the paint on the door and front bumper was not perfectly matched. Also, the door now has a shimmy when opening and closing it which was not there when car was taken in. There is a visible flaw on the trim and the tint on one of the back windows was removed.
  
  Juan refuses to take responsibility stating insurance company did not pay for new trim, perfect matching is impossible because entire car was not painted, doesn't know what happened to door and tint was glass company's responsibility.
  
  It's interesting that I could not leave this review on Color Recon's website as it could not "verify me as a customer".
  
  I would definitely NOT recommend this shop but would urge it's owner to take a class in people skills.

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