Apria Healthcare

Reviews

• Jim Mowery

  May, 29 2018
  ★ ☆ ☆ ☆ ☆
  This is a beyond horrible company to do anything with. If I could give negative stars for this review I would because even 0 would be a rating them too high. After 6 weeks of them "supplying" my sons medical supplies we called insurance and begged to switch to any other company. Lets go through several examples of their incompetence.
  
  At least 7 times Apria called us to say an important piece of equipment or supply was to be delivered that day. At the end of the day when that item was not delivered I would call and Apria, would tell me they had no record of it being ordered.
  
  I was expecting one of the most important pieces of medical equipment for my son. I was called and told it would be delivered that day. By 10:30 that night it had not been delivered. I called and Apria told me according to their records it was. It is a 2 foot tall machine I would notice if it was there or not. They started arguing with me that I was not looking for it hard enough and that it must have been left at the door. Which, thanks for leaving a very expensive piece of equipment just at the door and not making sure someone was home to sign for it. When I finally convinced them it wasnt there they said it would be there first thing in the morning. It took another 2 days for it to show up.
  
  My son uses a feeding pump, the one he had was not holding a charge, fine when plugged in but not holding a charge. I called to have it switched out. Tech showed up saying he would take it and the new one would be delivered by fed ex later that day. I asked for a tracking number which he could not provide, and I told him he will not take it until the new one arrives. How is he supposed to eat without the pump? Of course the new pump didnt show up till the following evening. So due to Apria's pathetic logistics abilities my son could have gone without food for 36 hours.
  
  Apria sent the wrong food for my son. They admitted they sent the wrong stuff. I was then told they were going to send me a bill for the stuff they erroroniously sent to me.
  
  I am still waiting on some oxygen probes I ordered from them 6 weeks ago that I am told everytime I call will be delivered within the next 3 days.
  
  These are just the ones off the top of my head.
  
  Bottom line is this, you have to actively try to be this incompetent at what you do. At this point I am convinced they have daily meetings on how to provide awful service to their customers. I have never dealt with a company this bad. This includes all banks, cable/phone companies, anything. They are simply the worst. If your insurance company suggests them ask for another company because that company can't possibly be worse than Apria.
  
  I have asked my insurance company to look into their relationship with them. They told me "you wouldn't believe how many people complain about them to us daily." Yep..... I am shocked.
• Daddy's Home Movies

  Dec, 26 2017
  ★ ☆ ☆ ☆ ☆
  PLEASE find another company to help you with your needs. There are many choices. Simply, ask your insurance company for a list of companies. This company is so horrible at so many levels and in every single department. Just look at ALL of these BAD reviews. Save yourself some frustration and DO NOT DO BUSINESS HERE!

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