AAMCO Transmissions & Total Car Care

Reviews

• Larry Trask

  Aug, 14 2018
  ★ ☆ ☆ ☆ ☆
  We have a 2008 Buick Enclave. I would never recommend this AAMCO dealer to anyone with a Buick Enclave. We paid $4000 to have our car repaired less than three years ago. The experience was horrible. It turns out the repair didn't last three years. I remember the first time they said the car was fixed, we went to pick it up and immediately noticed the steering was completely off-center. It was pointed in the 8:00 position while the front wheels were straight ahead. When I pointed out this obvious mistake to the mechanic, I was told that it was “normal.” I had to speak to the manager in order to find someone to agree that the steering wheel was not aligned. I was amazed. So, we had to leave the car there again which resulted in more inconvenience (they already took over two weeks to repair it). My wife and I really wish we would have just had the dealership do the repair. Our mistake.
  
  Regarding our 2008 Buick Enclave, this dealer did not fix it correctly and did not immediately honor their warranty. I do not recommend this dealer to anyone. Less than three years ago, we paid this dealer $4000 to rebuild our transmission and, thankfully, received a three year warranty. During a regular service, our dealership diagnosed our Enclave as having transmission issues. When we contacted this AAMCO dealer, the owner’s son, CJ, tried everything to avoid honoring his warranty. He began by lying about an annual inspection requirement in order for the warranty to be effective. Not true. Then, he misdiagnosed our vehicle saying it was an engine problem (that I could pay him $700 to fix). We believed he was lying, so we took our vehicle to another AAMCO dealer and paid to have it diagnosed again. Unwittingly, they confirmed our Buick dealer’s diagnosis that it was a transmission issue. CJ lied again – confirmed. So glad for the honest AAMCO dealer down the street.

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